Returns & Exchanges
At Five Oaks Farm, we take pride in the quality of our home goods and want you to be completely satisfied with your purchase. If a product doesn't feel right in your home, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our workshop receives and inspects the items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing